This was my first time purchasing Samsung appliances, but after this experience, I will reconsider. Trendyol sold me a washing machine, and it appeared to be in good working order. The box was undamaged, but here's the catch: we couldn't open it or even inspect it for internal damage because breaking the seal would void the warranty. Despite our urgent request, we were unable to schedule a service appointment for several days. Two unprofessional-looking people arrived for the installation. They fought to get the machine out of the box, damaging it in the process. They couldn't even deal with a simple screw, forcing it until it broke and causing damage to the top cover. They promised to replace the damaged components. They asked us to sign a form stating that we broke the machine during the installation, which we refused. They dismissed our concerns, telling us that they didn't care where we complained. The service report later blamed the shipping company, denying any responsibility. What was Samsung's reaction? Frustration and passivity. I gave them images and a detailed explanation, but they didn't do anything. Samsung, I'm sorry for this experience.
The Samsung washing machine we ordered from Trendyol Mega Technology on November 27, 2023, with order number 8031494837, arrived a week later, and then they came for installation on Monday. We used it twice after installation, and although we only threw a few pieces of clothes into the machine, the ...
I recently purchased a Samsung washing machine, but it arrived defective. They repeatedly sent technicians for checks and documentation, and we requested a replacement. They agreed, but here's the catch: They claimed they didn't have the same model in stock and recommended another. We reluctantly ag...
Hello! I strongly advise against purchasing a Samsung washing machine and dryer. I had problems that I couldn't ignore. Due to noise, I called service during the warranty period, and they said the drum needed to be replaced. It was replaced after 15 days, which was a difficult period with a baby in ...
I have never come across a more disappointing brand than Samsung. I was not happy with their phone previously, but now I have bought a Samsung washing machine. Apparently, the machine I purchased is defective. Even after several visits confirming no problems with the machine, even employees within t...
I bought a dishwasher that turned out to be defective, so I contacted Samsung for help. After 3 months of waiting, a technician arrived, but they did not even inspect the product. I purchased the dishwasher brand new, and it is only 7 months old, but they have ignored it for three months. Instead of...
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