I bought a Samsung 18000 BTU air conditioner less than a week ago, and it's already having trouble chilling. To make things clear, when I use the remote to reduce the temperature to 20°C, the unit first indicates 20°C, but then it goes back up to 25°C on its own after 5 seconds. This means that I can't obtain the cooling I expect from a brand-new item. As soon as I saw the problem, I called Samsung support, but I haven't gotten any useful aid or a remedy in the last week. I choose Samsung because I thought it would work well and have good customer support, but so far, that hasn't been the case. I hope my issue will lead to a quick solution.
I purchased a Samsung AR12 12.000 BTU Digital Inverter air conditioner less than a year ago, expecting reliable performance from a reputable brand. However, this unit has completely failed to meet even the most basic expectation: cooling. Even when I run it on the coldest setting and highest fan spe...
I just bought an air conditioner from Samsung, but ever since it got here, it's been a nightmare. Worst of all? When I need help the most, there's no one to help me. No matter how many times I try and how urgently I ask, no one will listen to my problems and address them. This is very frustrating. H...
I bought an 18 BTU Samsung air conditioner, but the indoor and outdoor unit connection kit delivered from the store came in a box meant for a 24 BTU unit. Because of this, the installation was not done, and they are refusing to exchange it. The service team is asking me to pay for the correct pipe s...
Hello, since September 2, 2023, my Samsung RT46K600S8 refrigerator has been cooling at 12-15 degrees. The service initially replaced some parts, but the freezer then failed. The sensors were then replaced, but the cooling issue persisted. The appliance was removed from my home by the service. I requ...
I purchased a brand new 12,000 BTU air conditioner from Samsung, and they promised a one-day installation. Nothing has happened in three days! I've called their call center, but they hang up on me and speak to me as if mocking my situation! They insist that I have no other choice but to wait! My chi...
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