They said they'd help me fix it, even though it wasn't covered by the warranty. They said they'd give me a discount on the repair, but when I went to get it fixed, no such luck. To top it off, the customer service rep totally roasted me and laughed at the idea of me getting a discount. this behavior is totally not cool, especially coming from a big brand like Samsung. can't believe this famous company would treat their customers like this. I feel so lied to and taken advantage of. And honestly, I thought Samsung would have my back on this one. If the TV got messed up in some other way, it would've been fixed just like before the earthquake. Yeah, so because of the earthquake, I got some bogus info and the call center rep treated me like crap. I've been a loyal customer, I should be getting better treatment and respect, right?
After using my Samsung 55AU7000 Crystal 4K uh Smart LED TV for about 3-4 months, the TV fell at home and the screen was damaged due to the earthquake in our country on February 6th. I reported the situation to Samsung customer service, they said they would return, but no response was provided. Then ...
we were really rooting for Samsung since they're such a big brand yet they couldn't fix our problem for months, what's worse is how they're acting towards people impacted by the earthquakes. showing empathy and support for the victims, not their best trait I say. How can a big company not care about...
the Samsung solution center reached out to me, and they were like, "Hey, send your phone to the service, and we'll take a look at it." I thought, cool, maybe they'll fix it up for me, sent it to the service center, they promised me a 40% discount on the repair. Nice so far....But hold up, here's whe...
I bought a Samsung TV, but it fell over during the Maraş earthquake, which broke the screen. I talked to customer service three times, twice through WhatsApp and once in person, but they haven't gotten back to me yet. They only said that Gaziantep's service centers aren't working. But we found out l...
Hello, I bought a 58-inch Samsung television. When the TV was only 5 or 6 months old, the screen started to break. I was determined that it be replaced. Even though it's still under warranty, I won't let the same problem happen after the warranty runs out. Replace my TV, especially since there are m...
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