I Face Missing Reward Issue in 101 Okey App After Completing 2048 Blast Offer

On October 6, 2025, I encountered an issue while using the 101 Okey Android app on my Samsung S24 Ultra. As part of a free ticket offer, I downloaded and played the 2048 Blast game, successfully reaching Level 25, but the promised reward was never delivered to my account.

My username is Kadir A., and my ID number is 83722626320. The transaction took place in Mardin, Turkey. I accessed the free ticket offer directly from the app’s homepage and followed all instructions carefully. I even have screenshots and records confirming that I met all campaign requirements. I have not yet contacted customer support, and this is the first time I’ve experienced such an issue, specifically with a free ticket promotion.

I expect my reward to be credited in full and request that measures be taken to prevent similar issues in the future.