Around four years ago, I purchased two American Tourister cabin-sized suitcases from the Viaport Samsonite store—one for myself and one for my mother. Despite being rarely used (I’ve used mine a maximum of 7-8 times, and my mother even less), both suitcases have started peeling at the PU-coated seams, exposing the inner lining.
When I brought this issue to the Viaport Samsonite store, the staff refused to assist me, claiming it was due to user error. However, looking at online complaints, it’s clear that many other customers have experienced the same PU coating issue. This suggests a manufacturing defect, not improper use.
If this issue is not resolved, I will escalate my complaint directly to Samsonite International S.A., highlighting the unprofessional behavior of their distributor. I expect a proper response and a solution—whether a replacement or repair. Has anyone else had this issue? I won’t let this go unanswered!
I purchased a Samsonite premium cabin-sized luggage, and after just the second use, the leather material on the handle began peeling at the seams. Every time I touch the handle, pieces of the leather come off, resembling worn-out synthetic material. I sent the product in for inspection, only to have...
I used my Samsonite S'cure Spinner 81 cm large grey suitcase just once, and after that single trip, I noticed significant discoloration and damage across multiple areas of the suitcase. The suitcase has only been through one airport, and now there are white marks and other serious wear on different ...
On July 7, 2025, I purchased a Samsonite SKJ3-005 Respark Spinner (Ozone Black) cabin-size suitcase from the Izmir Optimum store. I only used it twice, and on the second trip I noticed that the wheels stopped turning properly. Looking back, I suspect the problem may have existed from the beginning b...
I purchased a cabin-sized suitcase from the Samsonite store in Akmerkez, but I've been experiencing issues with the telescoping handle. It keeps collapsing when extended, making it difficult to maneuver, especially when trying to store it in airplane overhead compartments. I brought this to the stor...
About one year ago, I purchased a Samsonite Move Black Backpack from the Desa Izmir Agora store. Around four months ago, the bag developed a defect in the inner stitching, which began to unravel. Since my bag is still under warranty, I contacted the Samsonite store in Istanbul Akmerkez and sent it i...
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