I purchased the Salomon XA Pro V8 GTX W shoes from the Zagna Outdoor store on May 7, 2023, for my wife. After approximately 6 months of use, the shoes developed openings on the sides. We returned them to the same store for warranty evaluation. About 10 days later, the store informed us that the issue was product-related and offered a gift voucher equivalent to the product's price for a new purchase.
Upon trying to get a replacement, we discovered the same model was unavailable. To make matters worse, we had to pick a different product, agreeing to pay the price difference. Despite the high inflation and rapidly increasing prices in our country, we were offered a discount based on the price we paid for the faulty shoes seven months ago. This meant paying the equivalent of another pair's price for a new one.
Did I pay this money for Salomon's mistake? They should have either provided the same shoes or issued a gift voucher based on the current price, not the price from seven months ago. Salomon made the error, but we ended up paying the price.
I purchased the Salomon XA Rogg 2 GTX shoes on March 10, 2023, and within six months, they started letting water in. Upon reporting the issue to the retailer, they acknowledged the defect, offering a refund for the faulty product. However, if I wanted a replacement, they insisted I pay the price dif...
I purchased a pair of Salomon Speedcross Peak shoes about six months ago from the Zagna store at Atlantis Mall in Ankara. Within the first month, the right shoe began showing tears on the leather and sole. I immediately reported the issue to the store, and they said the shoes would be sent for inspe...
I purchased a pair of Salomon shoes on October 8, 2023, expecting durability from a premium brand. However, just seven months later, the shoes started falling apart—the front section developed visible tears and stitching failures in multiple areas. I tried contacting Salomon customer service, but th...
I purchased the Salomon X Ultra 4 GTX shoes on 01/04/2023 from Manta Outdoor, located in Winstown AVM, Diyarbakır. Over time, the back of the shoes began to peel, and the laces showed deformations, nearly reaching the point of breaking. When I visited the store to request a warranty claim, the staff...
On 11.01.2024, I bought Salomon XA Pro 3D V9 GTX shoes from Trabzon Forum AVM, and the shoes clearly allowed water to seep through the upper part. I wore them only a few times under light rain, yet they still failed to keep my feet dry. I brought them to the store under warranty, but the brand respo...
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