Technical Service Ignores Rowenta Electric Vacuum Motor Issues
I bought a Rowenta electric vacuum with the plan to use it after 11 months when my old vacuum started to decline a bit. But, when I first used it, after running for a bit, the motor started making a different sound and I could smell something burning. I was worried, so I brought it to the tech service. They sent me a message after two hours, saying that the repair was done. After looking into the details, it said that they did general inspections and didn't find any problems. When I called to share my worries, they kept saying there was no issue. They even mentioned casually that if the motor burns out in the future, they would think about replacing it. How can they say there's no problem when there's a clear burnt smell and a noticeable difference in the sound of the motor? I hope the authorities will help me replace the motor of my vacuum cleaner.
Dear Valued Customer, As Groupe SEB, we would like to emphasize that customer satisfaction is always our priority. The follow‑up process regarding the issue you shared on Şikayetvar.com has been initiated. To ensure that your experience is turned into satisfaction as soon as possible, we will complete our necessary investigations and contact you as Groupe SEB Customer Communication Center. Best regards, Groupe SEB Customer Communication Center
Dear Customer, We would like to state that customer satisfaction is always our priority as Groupe SEB. Regarding the issue you shared on Şikayetvar.com, necessary guidance has been provided by our Groupe SEB Customer Communication Center by contacting you. If you have any questions, you can reach us. We will be happy to assist you again. Sincerely, Groupe SEB Customer Communication Center
