I bought a Rowenta electric vacuum with the plan to use it after 11 months when my old vacuum started to decline a bit. But, when I first used it, after running for a bit, the motor started making a different sound and I could smell something burning. I was worried, so I brought it to the tech service. They sent me a message after two hours, saying that the repair was done. After looking into the details, it said that they did general inspections and didn't find any problems. When I called to share my worries, they kept saying there was no issue. They even mentioned casually that if the motor burns out in the future, they would think about replacing it. How can they say there's no problem when there's a clear burnt smell and a noticeable difference in the sound of the motor? I hope the authorities will help me replace the motor of my vacuum cleaner.
My Rowenta vacuum's cable mechanism broke on August 15, 2023. I called the service center and they took my product. They promised to repair it in 2 da...
I purchased a Dyson V10 cordless vacuum cleaner exactly 2 years and 2 months ago. Despite using it for only 1.5 years, it lost its suction power. The ...
I own a Dyson V11 cordless vacuum, and recently, I started experiencing battery issues. After a video consultation with Dyson customer service, I was told that my battery had reached the end of its lifespan and that I needed to replace it. Following their advice, I purchased an original Dyson batter...
I bought a Bosch BGS41PET1 vacuum cleaner four years back. The vacuum cleaner comes with a 10-year motor warranty, but unfortunately, the motor burned out recently. So, when I got in touch with Bosch customer service, they said the damage was my fault and I'd have to cover the repair costs. I'm real...
I called customer service about my Dyson cordless vacuum because the suction power has been going down during the warranty period. After looking at it over video call, they said the problem might be with the carpet brush and started the request for spare parts. But it's been two months and I still d...
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