Rowenta Electric Vacuum Cable Replacement Delay
My Rowenta vacuum's cable mechanism broke on August 15, 2023. I called the service center and they took my product. They promised to repair it in 2 days, but it ended up taking a frustrating 5 days. When the vacuum came back, I noticed that they had a hard time putting in a new part and suggested that I take it out completely when cleaning. But later that evening, when I tried to put the attachment back, I found a problem with the top cover. I quickly made a video. The next day, the cable wouldn't go back into the machine. I was really angry, so I called the technician and told him about the problem within 12 hours. What did he say? Yeah, it's possible. I was really annoyed, so I told them they needed to come and fix it because we already paid for the service. Surprisingly, the technician said no, which left me feeling helpless. What do I do when the people working in customer service are not professional?
Dear Customer, We would like to emphasize that customer satisfaction has always been our priority at Groupe SEB. The follow‑up process regarding the issue you shared on Şikayetvar.com has been initiated. To ensure that your experience is turned into satisfaction as soon as possible, we will complete our necessary investigations and contact you through the Groupe SEB Customer Communication Center. Sincerely, Groupe SEB Customer Communication Center
Thank you
Dear Customer, As Groupe SEB, we would like to emphasize that customer satisfaction is always our priority. Regarding the issue you shared on Şikayetvar.com, necessary guidance has been provided by our Groupe SEB Customer Communication Center by contacting you. We will be happy to assist you again. Sincerely, Groupe SEB Customer Communication Center
