Rowenta Mosquito Killer Stopped Working Properly After One Year
I purchased a Rowenta Maia-015 mosquito killer with a light from Epttavm and used it for about a year without any problems. I was very satisfied with the product during that time. However, after about a year, the device completely stopped making the sound it used to make and no longer kills insects the way it did before. The light still turns on, but it kills very few insects.
I specifically want to use this device because a different type of insect appeared after the earthquake and has been constantly biting us. However, the device is no longer doing its job. For this reason, I sent the product to the service center, but it was returned to me as if nothing had been done. I was told by the service center that the device was not defective, but I am still experiencing exactly the same problem. I packaged and sent the product myself, and it was returned in exactly the same condition, with no apparent inspection, repair, or other action taken.
During the service process, I was told to touch the wire with a screwdriver and that if I heard a "crack" sound, the device was working properly. However, there is no such sound during normal use at night. Some insects die, while others continue to bite us. When the device was working properly before, the insects would be completely dead by morning and the popping sound was clearly audible throughout the night. The device simply does not perform that way anymore.
I also spoke with an employee named G**** during the service process. When I said that I was dissatisfied with the product and would file a complaint if necessary, the employee responded by saying, "You cannot be disrespectful." Both the problem I am experiencing with the product and this manner of communication have been extremely frustrating and upsetting.
My service case number is CPR1099045850731. I believe that my product is defective and that the loss of the popping sound and its inability to kill insects as it previously did are not normal. I request that Rowenta replace this device free of charge. Otherwise, I would like to state that I will also file a complaint with the Consumer Arbitration Committee. I am writing from Malatya and would like this issue to be resolved and my losses addressed.
