Rowenta Instant Soft Compact Laser Epilator Not Firing

November 5, 2023 11:14 AM72

I tried using my Rowenta Instant Soft Compact laser hair removal device after a few years, but it's not working. When I first started using it, sometimes it would pause while taking pictures, but then it would fix itself. So, when I plug in the device and turn it on, the temperature lights come on. I adjust the temperature, but when I put it against my body and press the shot button, nothing happens. I tried replacing the heads, but the problem is still there, and I haven't used it much yet.

November 6, 2023 10:01 AM (22 hours after complaint)

Dear Customer, We would like to emphasize that customer satisfaction is always our priority at Groupe SEB. The follow‑up process regarding the issue you shared on Şikayetvar.com has been initiated. To ensure that your experience is turned into satisfaction as soon as possible, we will complete our necessary investigations and contact you as Groupe SEB Customer Communication Center. Best regards, Groupe SEB Customer Communication Center Call Center

November 11, 2023 3:21 PM

Dear Customer, As Groupe SEB, we would like to state that customer satisfaction is always our priority. Regarding the issue you shared on Şikayetvar.com, the necessary directions have been made by our Groupe SEB Customer Communication Center by contacting you. If you have any questions, you can contact us. We will be happy to assist you again. Sincerely, Groupe SEB Customer Communication Center

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