Rowenta Beauty Instant Soft Compact Laser Machine Fails to Fire

November 17, 2023 9:25 PM80

I bought the Rowenta Beauty Instant Soft Compact laser machine. But when I opened it and pressed the button to take a shot, it didn't work. When you press the button, the green light in the numbered area starts flashing, but it doesn't shoot anything. I tried changing the head, but the problem is still there. I tried calling customer service, but I couldn't get through. I'm not sure if there's something wrong with the device, so I want to make an appointment with the authorized service center to have them check it out under warranty.

November 18, 2023 9:02 AM (11 hours after complaint)

Dear Customer, As Groupe SEB, we would like to state that customer satisfaction is always our priority. The follow‑up process regarding the issue you shared on Şikayetvar.com has been initiated. To ensure that your experience is turned into satisfaction as soon as possible, we will complete our necessary investigations and contact you as Groupe SEB Customer Communication Center. Best regards, Groupe SEB Customer Communication Center Call Center

November 22, 2023 10:49 AM

Dear Customer, We would like to state that customer satisfaction is always our priority as Groupe SEB. Regarding the issue you shared on Şikayetvar.com, the necessary guidance has been provided by our Groupe SEB Customer Communication Center by contacting you. If you have any questions, you can reach us. We will be happy to assist you again. Sincerely, Groupe SEB Customer Communication Center Call Center E-mail:

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