Rossman Domol Stain Remover Damaged Dress
I recently had a bad experience with Rossman's Domol pre-wash spray stain remover, which completely destroyed a Zara dress worth around 750 TL. This incident not only resulted in a financial loss but also in a great deal of emotional distress for my daughter, who adored the dress. The ineffectiveness of the stain remover has left us deeply disappointed, and we are eager to see this problem resolved as soon as possible. We're suing for the cost of the dress as well as the emotional distress it caused my daughter. It's disheartening when a product fails to deliver as promised, especially when the consequences are so dire. We hope that our concerns are addressed and that this matter is resolved satisfactorily.
Hello Ms. Zeynep, My name is Kübra, and I will be assisting you in the process of resolving your complaint. First of all, thank you for sharing the issue you experienced with us. We will conduct the necessary checks and get back to you as soon as possible using your contact information. We would like to inform you that you can always share your experiences related to Rossmann with us. Best regards.
Hello Ms. Zeynep, We regret to inform you that we were unable to reach you via the phone number and email address you shared with us. To proceed with your process together, you can always reach us. Thank you for your understanding. Best regards.
