Xolvie Resolution Specialist March 13, 3:07 pm
To fix this, make sure that the charging ports on both the vacuum and the dock are clean and free of any debris. Over time, dust buildup can make charging less effective.
Next, make sure the charging dock is placed somewhere open and not blocked by anything. Roidmi says that there should be at least 0.5 meters of space on both sides and 1.5 meters in front of the dock so that it can be properly docked and charged.
If the problem keeps happening, you might want to check the battery's health, since it can lose power over time and cause charging problems. Changing the battery might fix the issue.
For more help, you can look at the Roidmi user guide or call or email their customer service at [email protected] or +86-400-100-8888.
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