Roidmi Eve Plus Won’t Connect to Wi-Fi Despite My Troubleshooting
I purchased a Roidmi Eve Plus robot vacuum through Trendyol, and I have been unable to use the device properly for a long time due to ongoing Wi-Fi connection problems. Even in my previous home, the device would constantly lose its internet connection. After moving to a new home and changing my internet service, it has been completely unable to connect to my new Wi-Fi network since January. From my research, I learned that the device may not be compatible with high-speed internet connections above 4.5G, particularly fiber internet, and may only work properly with lower connection speeds. Because of this, I changed my internet settings several times and even canceled my fiber internet service, but the robot vacuum still cannot connect to Wi-Fi.
The device's own app also works very poorly, frequently freezing and closing on its own. As a result, I cannot establish a reliable connection or use the app consistently. I previously contacted the company and reported my complaint, but I was simply told that there was no problem on their end regarding the internet connection, and my issue was never resolved.
Despite all these efforts, I still cannot use the device as intended. Since the Wi-Fi connection problem continues despite all my attempts, including changing my settings and canceling my fiber internet service, I request that the device be replaced with a new one that works properly. Otherwise, I request an appropriate solution to compensate me for this inconvenience and, if necessary, a full refund.
