I am dissatisfied with the service process regarding the main head of my Roidmi V30 cordless vacuum, which I have owned since August 29. I first contacted an authorized service provider and spoke with a representative named E*** about obtaining the head. He asked me to send a photo and said he would check the stock, but he never got back to me. I waited for hours, sent follow-up messages, and still received no response. For an entire week, my calls and messages were ignored. When I called the service again, other representatives immediately told me that the head was in stock and that I needed to pay ₺6,000. I was shocked both by the lack of communication and by this exorbitant price policy. Previously, I had found the same head on the market for about ₺2,000, but while waiting to see if it could be repaired, the product was sold. Since the authorized service is the only alternative, I had no other option. I urgently request that my need be addressed and that I receive an apology for being kept waiting. Even though my warranty has expired, I believe the negligence and high pricing I experienced in this process are not in line with fair business practices.
I own a Viomi V5 Pro robot vacuum, and on July 27, 2025, I delivered it to the authorized service center in Midyat, Mardin because the device displayed the error “main wheel malfunction” and stopped performing its cleaning function. Now, more than 30 days have passed, and my vacuum is still not rep...
My Roidmi robot vacuum, which is out of warranty, has been sent to the service center three times. I've spent ₺4,700 plus multiple shipping fees, and it's still not working properly. It's disheartening that they're asking me to send it back again. I'm exhausted from paying for shipping and constant...
I own a Viomi cordless vacuum cleaner, which is still covered by warranty. However, when I sent the product to the service center for repair, I was unexpectedly asked to pay a fee, even though the repair should have been covered under warranty. What frustrates me most is that the charge was applied ...
I purchased a Viomi V5 Pro robot vacuum, and only about 20 days after purchase, the device started making a loud, abnormal noise while operating. Because of this, I delivered it to the Sinop Merkez authorized service center on April 21. The service team confirmed the issue and informed me that th...
In March, I purchased a Karcher VC 7 Cordless vacuum from Vadi Karcher (Tarlacılar Ev Gereçleri San.) for ₺20,000. Since the day I bought it, the product has not been working—it only shows a red light and gives an error. Because it is under warranty, I opened a service request in March. Twice I was ...
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