I am dissatisfied with the service process regarding the main head of my Roidmi V30 cordless vacuum, which I have owned since August 29. I first contacted an authorized service provider and spoke with a representative named E*** about obtaining the head. He asked me to send a photo and said he would check the stock, but he never got back to me. I waited for hours, sent follow-up messages, and still received no response. For an entire week, my calls and messages were ignored. When I called the service again, other representatives immediately told me that the head was in stock and that I needed to pay ₺6,000. I was shocked both by the lack of communication and by this exorbitant price policy. Previously, I had found the same head on the market for about ₺2,000, but while waiting to see if it could be repaired, the product was sold. Since the authorized service is the only alternative, I had no other option. I urgently request that my need be addressed and that I receive an apology for being kept waiting. Even though my warranty has expired, I believe the negligence and high pricing I experienced in this process are not in line with fair business practices.
I’m very disappointed with Dyson and how they’ve handled my warranty claim for the V15 vacuum cleaner. The stationary vacuum head broke, even though the product is still under warranty. I contacted customer service and was told a replacement would be sent. That sounded fair—until they mentioned it w...
I own a Viomi V5 Pro robot vacuum, and on July 27, 2025, I delivered it to the authorized service center in Midyat, Mardin because the device displayed the error “main wheel malfunction” and stopped performing its cleaning function. Now, more than 30 days have passed, and my vacuum is still not rep...
I purchased the Electrolux 700 Cordless Cleaner about a year ago. Three months after purchase, the light stopped working, the suction power decreased, and the auto mode stopped functioning. I delivered the product to the Electrolux authorized service in İzmit, Kocaeli under warranty. The service tea...
My Roidmi robot vacuum, which is out of warranty, has been sent to the service center three times. I've spent ₺4,700 plus multiple shipping fees, and it's still not working properly. It's disheartening that they're asking me to send it back again. I'm exhausted from paying for shipping and constant...
I own a Viomi cordless vacuum cleaner, which is still covered by warranty. However, when I sent the product to the service center for repair, I was unexpectedly asked to pay a fee, even though the repair should have been covered under warranty. What frustrates me most is that the charge was applied ...
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