After extensive research, I purchased the Roborock S8 robot vacuum from the Teknosa store at City’s Nişantaşı Mall, trusting the brand’s reputation. However, the experience has been a huge disappointment.
Initially, the app for the device didn’t work, so I had to troubleshoot on my own and download the Mihome app to get it running. By the second day, the vacuum started showing a Lidar sensor error, causing it to stop working after just a few minutes of use. Despite being brand new and spotless, the device repeatedly displayed the same error.
I returned the product for a refund, but it’s been three days, and it hasn’t even been sent to the service center. Reaching the store by phone is impossible. I urgently request Teknosa and Roborock to process my refund without further delay. This level of service is unacceptable for such a trusted brand.
I bought the Roborock Qrevo S from the Teknosa Espark branch less than four months ago, and I’ve already had to send it to service twice. After the first issue, I brought it to the store and they forwarded it to the service center—which took an unusually long time to complete the repair. I was told ...
On October 7, 2022, I purchased a Roborock Q7 Max robot vacuum from Teknosa in Ankara Ankamall. Unfortunately, only 2-3 weeks later, the following issues began to arise: It was unable to complete mapping properly. It malfunctioned when it returned to the dock after cleaning a zone. It failed to iden...
I bought a Roborock Q7 Max robot vacuum from Teknosa eight months ago. It was great at first, but then it stopped working properly. I returned it to Teknosa, and I have to give credit to the staff for being attentive. They sent the vacuum to get fixed, but when it came back, it was even more messed ...
I purchased the Roborock S8 model from Teknosa. During the installation process, we consistently encountered an error indicating that the device couldn't connect to the network. Despite configuring all the settings related to our Wi-Fi and internet, the device still failed to establish a connection....
We bought the Roborock Q8 Max from Teknosa just one month ago, and from the very beginning, the mopping function has never worked. It’s clear that we were sold a defective unit. We sent it to the service center twice, and both times they returned it claiming it had been repaired—but nothing has chan...
Comments