While using my Roborock S8 Sonic robot vacuum, I suddenly started receiving an in-app warning message saying:
“A security risk has been detected in the current environment. Please exit the application.”
After this message appeared, I became completely unable to use my device. This issue started today, and I have never encountered this problem before.
I tried restarting and updating both the device and the app, but the problem persists — the app won’t open properly, and I can’t operate the vacuum at all. I haven’t yet contacted customer service.
My device is still under warranty.
Order/Invoice number: 489 822 739 3.
Due to this ongoing issue, I’m requesting a return or replacement for my device and expect my problem to be resolved promptly.
When I tried logging into the Roborock app today from my Android device for my Roborock Q7 Max robot vacuum, I received the following error message: “A security risk has been detected in the current environment. Please log out.” I tried deleting and reinstalling the app as well as restarting my de...
I own a Roborock S5 Max robot vacuum, which was purchased online by my sister as a gift in 2020 or 2021. For about a week now, I have been repeatedly receiving an “open circuit/right wheel internal error” warning. Despite resetting the device three times, the problem persists and I am now unable to ...
I am absolutely furious with Roborock and your authorized service! My Roborock S7 Sonic robot vacuum, which is still under warranty, is experiencing severe technical issues. The battery drains incredibly fast, no longer holding a charge like it used to. On top of that, I constantly get a persistent ...
My Roborock S8 MaxV Ultra robot vacuum suddenly stopped working one day ago without showing any warning or error. The charging station light is on, but the device itself shows no lights or signs of activity—no matter which button I press, there’s no response at all. I tried changing the power outle...
I purchased the Roborock S8 Pro Ultra robot vacuum and I’ve been experiencing constant malfunctions since the day I bought it. Although the device is under warranty, I previously sent it to service due to a water leakage issue from the bottom. The service claimed the necessary repairs had been made ...
Comments