Rinbuy charged my card but my order never shipped, how can I get a refund?

If Rinbuy charged your card but your order never shipped, you can try the following steps to get a refund:

Check the order status first;

• Log into your Rinbuy account → Orders
• Look for:
– Processing status
– Shipping confirmation
– Tracking number

• Screenshot the order page if the item has not been shipped

Contact Rinbuy support;

• Send a message through their support email or contact form
• Include:
– Your order number
– Payment confirmation
– Screenshot showing the order hasn’t shipped

• Ask them to cancel the order and issue a refund

Save all evidence;

• Keep copies of:
– Payment receipt
– Order confirmation email
– Messages with customer support

If Rinbuy ignores your request or refuses to refund you, consider filing a complaint on Xolvie to escalate the issue and warn other buyers.