Rexusbet Not Paying Out Loss Bonus After Multiple Withdrawal Attempts

I invested money into Rexusbet, lost it, and requested a loss bonus, which I successfully earned up to ₺12,000. However, I’ve been trying for 72 hours to withdraw my money, but they refuse to process it! They keep blaming some "BetConstruct infrastructure issue" for the delay, yet I’ve withdrawn from other sites using the same platform without any problems. I’ve sent numerous emails to their support, but they completely ignore me. This is unacceptable, and I demand that Rexusbet release my funds immediately. I’m tired of excuses and need this issue resolved.