I had a disappointing experience with Kagıthane ABC Automotive, as they failed to uphold their promises. In June 2023, my hearing-impaired relative came across a zero-emission vehicle listing on the Sahibinden website, which they asked me to handle on their behalf. When I contacted the seller, they directed me to a sales representative at the dealership. We went there, discussed the details, and decided to purchase the vehicle for 575,000 TL. They requested that I transfer 466,000 TL to an account under the name of Simge at ABC Automotive, while the remaining 107,000 TL would be paid in cash. We made the payments as requested to two different bank accounts. Later, we found out that Renault does not allow intermediaries in the transaction. They promised to offer a partial refund as a gesture of goodwill for our inconvenience, but despite taking delivery of the car, no refund has been made. Renault has not taken any action regarding the issue or provided any resolution. Moreover, we purchased a zero-mileage vehicle, but the odometer showed 10,000 miles, which raised concerns about its condition.
My family bought a car on September 26, 2023. It's an Austral model and we got it from Saruhan Otomotiv, a Renault dealer in Çanakkale. After we started driving, we heard weird noises coming from different parts of the car like the doors and the console. We reached out to Saruhan Otomotiv and they t...
I have repeatedly informed Ankara and Istanbul Mais Renault dealerships that I want to purchase a 2023 Megane Sedan Joy, Comfort, or Touch package, but I have only been told to wait since December 2022. During a period of nearly 5 months, no progress has been made. I couldn't understand the situatio...
On September 5, 2023, we received a brand-new Renault Austral from Izmir Cetas. On the same day, while driving, an extremely annoying and continuous noise began. We returned to the dealership, where they acknowledged the problem, attributing the noise to a manufacturing flaw and asking us to leave t...
I took our Renault vehicle to the authorized service center, Çetaş Otomotiv, on the morning of October 12, 2023, due to the injection lamp warning. I was promised the car would be ready the same day by 5:00 PM, with an estimated cost of ₺4,500. A week later, they informed us that the engine was comp...
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