The symbols on my Renault Taliant key have worn off, and the car has only 16,000 kilometers on it. Despite being under warranty, when I contacted the authorized service center in Afyonkarahisar Demireller, they said it was user error and suggested I call Renault customer service at 444 66 32. When I called and reported the issue, a representative told me the key is considered an accessory and not covered by the warranty.
Isn't it absurd to call the key, an essential part of the car, an accessory? I bought the car from Renault, and the key is not from another brand! I couldn't convince the representative that the key is a crucial component of the vehicle. Consequently, they refused to replace the key under warranty.
It's concerning that my car key is in this condition while the key for my 20-year-old car still looks new. I urge Renault to address this issue and replace the defective key under warranty.
My problem is with Renault. The brand-new car I purchased in September already had issues from day one—I went home with a broken key. I reported this to the service center and the sales consultant, but they blamed me for it. However, the sales manager said, "I'll take care of it," and sent me off. T...
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Today, July 21, 2025, at 1:00 PM, I had a scheduled service appointment at Demireller Renault Service in Afyonkarahisar for a vehicle registered under my father's name. I dropped off the car and clearly listed the issues I wanted addressed. Although the car is still under warranty (less than 2 years...
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