On November 3, 2024, while driving my 2021 Renault Clio on the O-3 highway, my car suddenly burst into flames without any prior issues or warning lights. My family and I barely escaped the car in time, saving our lives by mere seconds. My car was regularly serviced at an authorized service center, was still under warranty, and had only 30,000 kilometers on it. Just a month prior, the vehicle had undergone maintenance and was declared problem-free, with all supporting documents available. According to the fire department's report, which extinguished the blaze, the cause of the fire was determined to be electrical. I reported the situation to Renault and provided all the necessary documents and information. Renault later responded, stating that their team had inspected the car and found that a non-original part had been added to the cooling system, voiding the warranty. However, this claim is completely untrue, as my car was entirely under warranty and not a single unauthorized part had been installed. Moreover, the car's hood and engine area were completely burned to ashes, making it impossible to determine such a claim. The company is making baseless excuses to avoid responsibility. Further research revealed that other vehicles of the same brand and model in different cities have also caught fire without any faults or prior issues, and Renault similarly failed to address those cases. On the day of the incident, the car doors locked, and my family and I could have died trapped inside. The strongest evidence of this is that the car doors remain locked even now. I still owe payments on this car, which I have not used for 10 months, and yet, despite the severity of my suffering, Renault refuses to take responsibility. I will initiate the necessary legal processes and share videos and photos with all media outlets to raise awareness about these cars catching fire without cause, urging the public not to purchase them. I am filing a complaint against Renault for failing to stand behind their vehicles and for their lack of accountability.
Hello, I was involved in an accident with my 2023 Renault Clio, and I took my vehicle to the Renault authorized service about two months ago. However, since then, I still have not received my car back. Even though more than two months have passed, the repair process is still ongoing, and I have not ...
On March 12, 2021, we purchased a brand-new 2021 Renault ZOE from Tepretoğulları Renault Dealership in Istanbul, Turkey. On July 9, 2025, at around 00:20 AM, a fire broke out in the battery pack of our vehicle while it was parked in our apartment’s underground garage. As a result of this incident, o...
Never mind buying products from Renault! I bought a brand new 2023 Clio Joy package vehicle. Driving the vehicle After 20 km all warning lights came on. The vehicle was taken back to the service with the tow truck. The treatment we encountered was worse than that as they were selling completely worn...
I own a 2022 Renault Clio Joy. I previously experienced the same engine mount issue with my 2019 and 2020 Clio models, and when the part was replaced, the noise completely disappeared. I encountered the same problem again with my current 2022 model, and the engine mount was replaced under warranty a...
I own a 2023 Renault Clio with 18,000 km on it. On July 10, I took it to Zamanlar Automotive service in Antalya, Turkey, because it was leaking water from the front right side. They told me it was just sweating from the heat and sent me away without any action. Two weeks later, I returned because th...
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