Due to transmission shifting issues, I took our 2015 model Fluence, which had traveled 155,000 kilometers, to Baday Otomotiv, the authorized Renault service, on April 29, 2023. They replaced the clutch set and other related components, and we were charged 50,000 TL to fix the problem. Everything appeared to be fine until about 4-5 months later when the transmission problems reappeared. The gear shifts are no longer synchronized, and I occasionally experience jarring shifts. In addition, when I start the car, there is a strange noise that sounds like a knock. Concerned about the transmission and clutch, I called the authorized service center once more. They stated, "You'll need to pay another 2,000 TL + VAT for us to perform the inspection, and if the issue is related to the previous repair, it'll be fixed for free." This is completely absurd to me. I didn't ask them to inspect my engine or injectors; I just asked for an inspection related to the previous repair, and they insisted on charging me for it. This is an extremely frustrating situation. I'm pleading with them to conduct the necessary investigations into my complaint and, if there is a problem, to correct it without further charges.
I took our Renault vehicle to the authorized service center, Çetaş Otomotiv, on the morning of October 12, 2023, due to the injection lamp warning. I was promised the car would be ready the same day by 5:00 PM, with an estimated cost of ₺4,500. A week later, they informed us that the engine was comp...
I bought a second-hand Clio 1.0 TCe manual vehicle from the Çetaş Mahmutbey Renault dealership on December 23, 2024. Since the day I bought it, I’ve had problems with the gear shifts. When I returned to the dealership, they first wanted to open the transmission for a fee, and only after I objected d...
I left my 2021 Renault Megane 1.0 Joy at the authorized service center for its 2nd-year maintenance. I reported that the car had vibrations and strange noises coming from the engine, requesting a thorough inspection. After conducting tests, they attributed the issue to the flywheel and informed me. ...
My family bought a car on September 26, 2023. It's an Austral model and we got it from Saruhan Otomotiv, a Renault dealer in Çanakkale. After we started driving, we heard weird noises coming from different parts of the car like the doors and the console. We reached out to Saruhan Otomotiv and they t...
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