Remitchoice Creates So Many Inconveniences

I am using RemitChoice from the UK and my account was verified at first, but around three months ago the company changed my account status back to unverified. Since then I have not been able to use my account at all. My complaint is not about other financial providers or their internal policies, but about why RemitChoice cannot properly perform processes that are already within its own stated scope of service and compliance standards. If other providers can carry out these activities successfully within their own frameworks, it is unacceptable that RemitChoice cannot do the same, or do it better. This suggests that your internal requirements and verification methods are defined so narrowly or applied so rigidly that you fail to complete a transaction or verification that should be possible within your own system. I have already raised these points with your support team, and I attached your email response, yet no effective action has been taken. You are aware of the timeframe I have highlighted and the fact that you yourselves initially verified this account, but you have still not taken the necessary steps to correct the situation. Instead, you persist with problematic operations and an ineffective verification method that directly prevents legitimate customers from using the service. I request that you review and change your verification methods so that my account can be successfully verified again and reactivated for normal use. I also expect a clear, written explanation why my previously verified account was downgraded to unverified status and why you have failed so far to resolve this issue, despite it being entirely within your own operational scope.