Remington Hair Straightener Cannot Be Repaired

Hello. I'm reaching out to Remington, but no solution is found. I call Remington myself, but they don't call me back. Since I've been struggling with various excuses for three months, not a single answer. They told me that my hair straightener cannot be repaired, and they will send a new one. But for two months, there has been no response or result. I am very disappointed because I used and recommended this brand to my friends. But I will never buy any Remington product again because after purchasing the product, all responsibility falls on the consumer. I am constantly being pushed away with various excuses. It seems that the one who was an "angel" during the sale of the product