Reelshort Guest Account Charge Without Cancellation Access

I am writing regarding two payments taken for the ReelShort service while I was using an account as a guest, which I now cannot access. I was charged on 22/10 and again on 27/10, even though I do not have access to the account and cannot manage or cancel any subscription. The first payment was 159 EGP and the second payment was 699.99 EGP. For the second charge, I received an SMS from my bank stating that 699.99 EGP was deducted from my credit card ending in 7466 on 27.10.26 at “ReelShortW-1791456788”, and that my available balance became 334.97 EGP after this transaction. Since I was only using the app as a guest and I no longer have access to that guest account, I am unable to cancel any recurring payments or check the subscription details from within the app. I clearly request a full refund of both payments, 159 EGP and 699.99 EGP, and the immediate cancellation of any subscription or ongoing payment related to this guest account. I also ask for written confirmation that no further amounts will be charged to my account in the future.