I was charged twice on ReelShort for the same purchase, what should I do?

If you were charged twice on ReelShort for the same purchase,

Confirm it’s actually a duplicate;

• Check your bank:
– Same amount + same time = likely duplicate
– If one is “pending,” it may disappear automatically

• Important:
– Only proceed if both charges are fully completed

Gather proof;

• Collect:
– Screenshot of both charges
– Transaction IDs / receipts
– Screenshot showing what you actually purchased

• Why:
– You’ll need this for refunds or disputes

Contact ReelShort support;

• Email:
– [email protected]

• Write:
– “I was charged twice for the same purchase. Please refund the duplicate charge.”

• Attach:
– All proof

If support does not reply, you might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution.