Reelshort VIP Subscription Charged Me After Cancellation

I recently used the Reelshort app and signed up for a VIP free trial. I cancelled the free trial directly in the app around two weeks ago, immediately after starting it, and the app currently shows that I am not subscribed. Despite this, I have now been charged twice after cancellation. One payment was taken about a week ago and another payment was taken yesterday, totalling 107.90 AUD. In my bank account these charges appear under the name “Reelshortw-1510085016”, and one of them is dated 21 September 2026 for 55.65 USD. I attempted to lodge a dispute with my bank, but they advised me to contact you first because the subscription appears to be related to your service. I cancelled the free trial in time and did not consent to a continuing paid VIP subscription or recurring charges. I am requesting a full refund of the unauthorised payments that were taken after I cancelled, and I also ask that you permanently stop any further charges related to this Reelshort VIP subscription.