ReelshortW Cancellation And Refund
On 15 September 2026, I paid for a subscription to ReelshortW, but since then I have not been able to use the service properly. Every time I log in, the app still pops up a screen asking me to subscribe again instead of recognizing my active subscription. According to my bank statement there are two separate charges to ReelShortW, including a pending transaction of 51.18 USD dated 23 September 2026 and another Visa transaction of 28.13 USD dated 17 September 2026. Despite these payments, I still do not have access to the subscription features. In the ReelShort app my profile (username “tia_chapple”) shows a VIP membership that expired 48 days ago and 29 coins in my wallet, which proves that the system does not reflect my recent subscription payments and leaves me without the service I paid for. I have already emailed your customer support three times at [email protected] but I have not received any solution and my access problem continues. I find it unacceptable that I am being charged while I cannot use the service I paid for. I kindly request the immediate cancellation of my subscription, a full refund of all amounts charged in error, and written confirmation once this has been completed. I also ask that my account access issue be investigated so that similar problems do not occur again.
