I purchased a phone from a company I don't even want to name at the end of 2023. Within a week of use, there was echoing in the sound, and the screen went blank. They provided a one-to-one exchange, but I experienced the same issue again. I ended up changing the phone three times and was left frustrated throughout the day. Each time, I requested an upgrade to a higher model, and despite there being no difference in price, they charged me ₺3,400. I reluctantly accepted due to my growing frustration.
While watching a movie on the upgraded phone, the supposedly sturdy casing they praised overheated and broke. I sent it for service, but they claimed it was due to impact damage. No matter what I said, they wouldn’t listen to the situation right in front of them. The customer representative offered a replacement, which I accepted, but their manager did not approve it.
Reeder is a source of regret! I am waiting for the device to be returned to me so I can file a complaint with the Consumer Arbitration Board.
On 12.11.2023, we purchased an S23 Pro Max phone from the 212 shopping mall in Bağcılar, Istanbul. When the screen broke, I went to the store on 30.06.2024 and said I wanted to send it for repair. However, I was told that if I paid an additional ₺3,800, they would give me an upgraded model, the S19 ...
On May 9, 2022, I purchased a Reeder smartphone from the Hepsiburada website. Over the past two years, I had to send the phone in for repairs 4-5 times due to recurring issues. Each time, they claimed it was fixed and returned it to me. Close to the end of the warranty period, I took the phone to th...
Despite the warranty being valid, they want me to puy up almost the price of the phone!! the phone suddenly shut down and wouldn't turn on, I sent it to the authorized service center, and they claimed to have fixed it before sending it back. However, the same problem persisted, so I sent it back ag...
I purchased two Reeder S19 Max 4GB RAM 128GB phones. One of them started draining its battery quickly and eventually stopped charging altogether. Since the phone could not charge, it turned off completely. When I plug it in while turned off, the screen displays a "not charging" symbol. I took my dev...
On October 9, 2024, I purchased four phones from Reeder Elektronik Akademi ve Mağazacılık Ticaret Anonim Şirketi with invoice numbers (RDF2024000017130, RDF2024000017129). At the time of purchase, I received confirmation that I had the right to return the products within 14 days. Since it was a bran...
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