I purchased my Realme 12 Lite smartphone from Media Markt, and since the day I bought it, I have been unable to use the Android Auto feature. Whenever I try to open Android Auto, the screen doesn’t appear at all. To fix the issue, I’ve tried multiple cables, updated the app, reset the phone, and tested every possible method, but nothing worked.
On August 6, I contacted Realme customer service via email, but I still haven’t received any solution or response, and my problem continues. My device is still under warranty.
I’m requesting that this issue be resolved through a software update or technical support. If that’s not possible, I would like to return the device. Since I’ve been unable to use this feature since day one, I ask that my grievance be resolved promptly.
The other day, I called to ask if the issue was resolved. There is absolutely no proper response. Customer service has zero interest or attention. It’s just not there. I’ve never seen such carelessness anywhere else. I asked what happened to the issue, and they said the technical team did the necessary tests and couldn’t find a problem, that the issue was with my phone. I asked how they tested it without my phone coming to you or the technical team, and they said they tested it on an equivalent phone. There’s no problem on the equivalent phone, but I said the problem is on my phone, and they said there’s nothing they can do. Just see the level of interest and attention, and decide accordingly.
Hello, I recently purchased the Realme 12 Lite smartphone. While the phone connects to my car’s Bluetooth system without any issue, a frustrating problem happens every time I turn off the car. After the Bluetooth disconnects, the phone completely loses sound. I can't hear any media, ringtones, notif...
I bought a Realme 12 Lite phone from MediaMarkt, and the issues started on day one. The video quality was extremely poor, videos in the gallery kept freezing, and the app would crash shortly after. Just three days later, I returned the phone to MediaMarkt, and they sent it to the service center. Th...
I purchased a Realme 12 Pro from MediaMarkt, and from the very beginning, the device has been a complete letdown. It constantly freezes, the screen goes black, and it becomes completely unresponsive. Most of the time, I can’t even turn it back on without forcing a restart. This is unacceptable for a...
On April 16, 2024, I purchased a Realme 12 Lite smartphone from Vatan Bilgisayar. Just yesterday, the Android 15 update became available for my device, and since installing it, I’ve been experiencing extremely serious issues. The phone overheats quickly, apps constantly crash, and games — including ...
I have been using my Realme 12 smartphone for about a month, and throughout this period I have faced a persistent and frustrating mobile data connection problem. When I connect to the internet using mobile data only, the connection keeps dropping. The only way to restore it is to restart the phone, ...
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