On April 16, 2024, I purchased a Realme 12 Lite smartphone from Vatan Bilgisayar. Just yesterday, the Android 15 update became available for my device, and since installing it, I’ve been experiencing extremely serious issues. The phone overheats quickly, apps constantly crash, and games — including GTA San Andreas and even small, lightweight titles — either freeze, force close, or cause the entire system to become unresponsive.
Even when simply browsing Google, I get a “phone system not responding” error, and the device shuts down completely. I tried every recommended fix: restarting the phone multiple times, restoring factory settings, and updating all apps. None of these steps worked. In fact, with each restart, the problems became even worse.
I reached out to Realme customer service but have not received any response so far. My device is still under warranty, and it is unacceptable to face such major issues after such a short period of use, all triggered by an official software update.
I request Realme to urgently fix these issues, either by releasing a corrected Android 15 patch or by providing a special update for my device. This problem has caused significant frustration, and I expect a quick and effective solution without further delay.
I have been using my Realme 12 Lite without major issues until the Android 15 update arrived. Since installing the update, the phone has started to shut down randomly, especially while it is charging, but sometimes also at unexpected moments during normal use. On top of this, the device now suffers ...
I purchased a Realme 12 smartphone from MediaMarkt Mall of Istanbul on December 15, 2024, and ever since, I’ve been experiencing a highly frustrating issue. The phone randomly freezes for 5 to 10 minutes, becoming completely unresponsive. After that, it comes back to life on its own, but this isn't ...
It’s been over two months, and my Realme C55 still hasn’t received the Android 15 update. From what I’ve seen online and through user communities, many other Realme C55 users in Turkey have already received the update—yet my device continues to show no sign of it. I’ve manually checked for updates m...
I’m using a Realme 12 Lite, and even though Android 15 has officially been released, I still haven’t received the update on my device. What’s confusing is that this model was clearly listed among the phones scheduled to receive the update—yet here I am, still stuck on the previous version with no ex...
This device feels like it's going to catch fire just by opening Instagram. I bought it from Vatan at Marmara Forum, and when I made the purchase, I was explicitly assured that it had no overheating problems. That assurance was the main reason I bought it, and now I feel completely misled. My phone ...
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