Puma Store Refused to Sell Displayed Products
I stopped by the Deposite outlet store on October 27 between 3:00 and 6:00 PM. I grabbed three items and proceeded to the cash register. However, the cashier dropped a bombshell, stating that they couldn't sell one item because it wasn't in stock. I requested to speak with the manager, and guess what happened? "Sure," says the friend behind the counter, "but he'll tell you the same thing." The manager appears and reiterates that they are unable to sell it. I tried to persuade them that displaying and not selling the product is illegal. But he's unconcerned, saying, "There's nothing I can do." Avoiding selling a specific product or service is a clear violation of Turkish Penal Code Article 240. I'm bringing legal action against them for refusing to sell a product that was on display. This is completely unacceptable! They can't get away with such deception.
Dear Customer, We are sorry for the negative experience you have had. Your request has been forwarded to our relevant departments, and our Customer Service will contact you during the day. For any feedback, complaints, or suggestions, you can reach our Customer Service. We wish you happy days as PUMA Turkey.
Dear Customer, As PUMA, our top priority is to provide you with the best shopping experience and to ensure maximum customer satisfaction. In this regard, the complaint you have submitted to us has been meticulously reviewed by our relevant departments. The review process regarding your request has been completed, and the procedures and information related to the matter have been communicated to you through our Customer Services. To evaluate the service you have received, you can fill out the relevant survey on Şikayet Var, and for suggestions and feedback, you can reach our Customer Services. PUMA Turkey wishes you happy days.
