Tesla Model Y Pre-Order Canceled After I Missed a Phone Call

Tesla unilaterally canceled my Model Y pre-order on October 9, even though I had never requested its cancellation. Tesla called me at 3:14 p.m. on October 9, but I was unable to answer at that moment. When I returned the call just four minutes later, I was told that my pre-order had been canceled because I had not answered the phone in time.

I also contacted Tesla by email 24 minutes after the call, but I received no response to my inquiry. As a result, I visited the Tesla Ankara Showroom in person to explain the situation and express how the cancellation of my pre-order without my request had caused me inconvenience.

I do not accept the cancellation of my pre-order simply because I was unable to answer the initial phone call, especially since I never asked for it to be canceled. I request that my pre-order be reinstated under the same terms and conditions, without any loss of rights or additional requirements.