Pull and Bear Problem With the App, Cannot Return Packages Online
February 16, 2025 4:51 AM58
I have been having an issue with the Pull&Bear app for 20 days, and no one is providing a solution. I received three packages within this period, but the app does not give me the option to return them. My courier delivered them as usual, but the app still shows "in transit" instead of "delivered," preventing me from initiating a return. I have contacted customer service 10 times, and each time, I receive the same generic responses like "we are currently working on it" or "we will inform you about the solution," yet nothing has changed for 20 days. I also reached out to a nearby Pull&Bear store using the address from my receipt, but the staff simply said, "Sorry, I can't help you." What should I do?
