Promova showed misleading ads before purchase, how can I dispute the charge?

Xolvie Resolution Specialist December 29, 2025 10:34 am

If Promova showed misleading ads before purchase;

• Contact Promova support via email or in-app/website support and explain that the ads were misleading and influenced your purchase
• Provide your account email, purchase date, charged amount, screenshots of the ads, and payment proof

Ask them to;

• Explain how the advertised features match your actual access
• Cancel the subscription or purchase made under misleading information
• Refund the charge due to false or unclear advertising

If the problem persists;

• Keep ad screenshots, emails, and payment records and share your experience and consider filing a complaint on Xolvie to seek a resolution.

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