On July 20, 2023, I purchased the BD3055IFVN model refrigerator from Profilo's online store. However, the dimensions of the refrigerator received do not match those specified on the website. It is more than 5 cm shallower, as well as narrower and taller. Despite numerous attempts to contact customer service, they have yet to arrive to pick up the refrigerator. Every time I call, they claim that my return request is being reviewed, causing me to miss the 14-day deadline. They promised me an unconditional return policy, but they never came to collect the refrigerator. They abandoned me during the hot summer days. I will file a complaint against Profilo for their false sales tactics and lack of post-sale support to get rid of this fridge, whether through the Consumer Arbitration Board or the courts. Profilo's incorrect product information and negligence have left me deeply disappointed.
On June 17, 2023, I bought a Profilo bd2086wfxn 641-liter fridge. It started having cooling problems just 10 days after I bought it. Even though I did what the service center told me to do, the problem still exists. In the last 4–5 days, the refrigerator has stopped cooling at all, so the food insid...
My name is R*** E*** (0541 142 ** **). On 23/08/2024, I purchased a Profilo brand refrigerator with stock code BD2086WFXN from an authorized Profilo dealer. Later, the authorized service delivered the refrigerator on 27/08/2024. About 15-20 days after getting the refrigerator, yellowing started to a...
On October 26, 2024, I purchased a built-in stove and range hood from Profilo, specifically choosing the Profilo brand due to its reputation for quali...
On November 29, 2024, I purchased a washing machine (Model: CGA254Z1TR) and a dryer (Model: KM10610CTR) from Profilo. However, I have encountered serious issues with these products. Problems such as the delivery of incorrect items instead of the ordered ones and delays in delivery have occurred. Whe...
On December 25, 2022, I acquired a 10-piece household appliance set from the Profilo dealer at Kumsmall AVM in Kayseri, which included a refrigerator, washing machine, dishwasher, and seven small appliances. On June 18, 2023, I requested that my orders be arranged. I also purchased an oven set on th...
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