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Beko 220 TR POS Constant System Error

January 12, 2024 8:44 PM39

I use a Beko 220 TR POS system at my spouse's workplace. When I tried to run the POS device in the morning, I encountered the H63 error code. I took it to the authorized service center in the Esenler Fevzi Çakmak area, where the staff informed me that the EEPROM memory was faulty and needed replacement, demanding a fee of ₺3200. I feel victimized by this situation, and facing high costs after being compelled to use these devices is unacceptable. I've noticed new POS systems being sold at the same repair cost. I believe a major company like Beko should reconsider this situation. I intend to escalate this matter to the relevant authorities for a resolution.

February 13, 2024 12:26 PM (1 month after complaint)

Dear Customer, First of all, we thank you for your interest in our company. We have received your complaint. We will contact you as soon as possible. For any information, suggestions, opinions, and solution requests regarding our products and services, we kindly ask you to contact us. As the Beko family, we wish you days filled with health and happiness. We are here for you 24/7, for your happiness. Beko Customer Communication Center

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