Unable To Access My Prime Video Benefit Even Though I Paid For It

For more than a month I have been unable to sign in and watch anything on Prime Video on my TV, even though I have an active membership that I purchased and paid for through JioFiber. When I try to use Prime Video on my television, I get an on‑screen message about “Prime Shopping Edition” and that I need to upgrade on mobile or web, and it says that this membership does not include watching content. I started facing this problem on 10 August, and since then I have not been able to use Prime Video on my TV at all. I contacted customer service and I was told that nothing could be done, which is unacceptable to me because I have paid for the service and I am not receiving what I expected. I request that you immediately fix my access so that I can properly use Prime Video on my TV and, considering that I have already lost more than a month, extend my membership to cover the period when I could not watch anything. If you are not able to provide full access as expected, then I request a full refund of the amount I paid.