I am using an LG OLED 65C7P TV, and for at least the last two days, I have not been able to use the Prime Video app properly. Each time I try to open Prime Video on the TV, the app never gets beyond the opening “Prime TV” screen and does not proceed to the content selection page. This happens every single time we try to launch the app. I have not yet tried any troubleshooting steps on the TV or within the app. When I attempted to contact Prime Video customer support about this problem, I was directed to this platform instead. At this stage, my primary expectation is to receive clear guidance on how to resolve this issue so that Prime Video can open and function normally again on my LG OLED 65C7P. I kindly request your support in identifying the cause of this problem and providing step‑by‑step instructions or any necessary updates to restore proper access to the Prime Video service on my TV.
I have had Amazon Prime account for last 5 years. I'm travelling abroad at the moment. I've downloaded videos to my Prime on my android phone to be able to watch on the go. That is working nice. However, I'm trying to screen mirroring to the TV and/or my laptop, but it is not working. I've called cu...
I can't log in to my Amazon Prime account. I want to follow the instructions in the image, but I haven't received any emails. Not even in my spam/junk folder. What's more interesting is that I can't reach Amazon regarding this issue. I try to reach them through the contact page, but they tell me to ...
I purchased a television from Amazon, but I was unhappy with the picture quality and decided to return it. However, Amazon rejected my return request, stating that "upon review, it was determined that the product was not used in accordance with the usage instructions." This response, tied to order n...
I had canceled an order that I placed on Amazon. Despite the cancellation, the product was still shipped to me, and at the same time, the refund was processed. At this point, I have both the product in my possession and the refunded payment. Since I want to keep and use the product, I would like to ...
I have been an Amazon Prime customer using the email address “toadiam***@gmail.com,” and this month, my Amazon account suddenly disappeared. I realized there was a problem when my usual monthly Amazon charge, which is around 16.04, did not come out of my account on March 7. Since then, I have not be...
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