Priceline Canceled My Confirmed Hotel Booking Without Telling Me
I booked a Priceline hotel for a stay in New York City from 05/15/2025 to 05/18/2025. Assuming everything was in order, I got a confirmation email. When I arrived, though, the hotel staff told me Priceline had canceled my reservation on May 05, 2025. About this cancelation, I had not gotten any alerts. Left without lodging in a city full with bookings, I had to choose an other hotel at a much higher rate, paying extra $650. Priceline's customer service was unresponsive when I got in touch and refused to accept responsibility or provide any reimbursement. The type of reservation and the particular terms accepted at booking will affect Priceline's cancellation rules.
