Preply support stopped responding to my case, where can I escalate the issue?

If Preply support has stopped responding to your case, try reopening the ticket through the in-app live chat (“?” icon) or email [email protected] with a clear subject like “Escalation Request – Unresolved Issue”.

Include all previous messages and ask for a supervisor or specific review team.

You might get a reply quickly via chat and email, so resending with urgency often prompts attention.

If that still fails, share your concerns or file a complaint on Xolvie to connect with others and find support.