I signed up for language lessons on Preply and was still using the ones I already paid for when, without warning, they charged me again for the next month and scheduled new lessons I never requested. I did not agree to continue into the following month, and I shouldn’t be billed for something I didn’t confirm.
All I want is to finish the remaining lessons I originally paid for—nothing more. I’m not interested in continuing, and I absolutely didn’t authorize another payment. This automatic billing system is incredibly frustrating, especially when there's no clear way to stop it or get help quickly.
Preply, I expect you to refund the ₺ you took for the upcoming month and stop charging me without consent. Please respond immediately.
I originally purchased a 16-lesson package on Preply and had completed 4 lessons with my tutor. Due to scheduling conflicts, I paused my lessons and hadn’t booked any new sessions. But when I recently logged into my account, I saw that I had been charged again—this time for 20 lessons I never purcha...
I accidentally purchased two separate 12-hour lesson packages on Preply, and now I’m stuck. There’s no option anywhere to cancel one of them, and I can’t request a refund either. I’ve spent hours trying to reach someone for support, but there’s absolutely no response—no live chat, no email reply, no...
On 09/08/2025, I purchased a 50-minute English private lesson via the Preply mobile app. The following day, 10/08/2025, I canceled the lesson because I had changed my mind. I canceled before the final cancellation deadline stated during payment, which should have entitled me to a full refund. Despi...
The English learning app Preply charged approximately $24 USD (₺1,000) to my card without my authorization, and since then, I have not received any response from their team. Up until that point, including during my trial lesson, they had always responded promptly to my messages. However, after the ...
I was using Preply to take English and French lessons from two different tutors. As a student, I often paused lessons during exam periods and allowed my unused lesson credits to accumulate. Today, I noticed I had 4 unused lessons with each tutor, and since I won’t have time to use them, I contacted ...
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