I’m reporting a serious issue on the Pragmatic Play Saray Rüyası mobile slot: my winnings disappeared and I can’t log back in. Playing from my phone, I deposited ₺600 and my balance climbed to ₺2,500. I entered the round at ₺50 per spin and hit a total win of ₺210,000. After I refreshed the page a few times, the entire win vanished and only my original deposit remained. Now, when I try to sign in, I get an “incorrect details” warning and I’m locked out. I had been using this platform for about 15 days with no prior problems and hadn’t completed any KYC yet. I also couldn’t reach customer support because the site kept logging me out.
Please investigate my session history, restore full access to my account, and credit the missing ₺210,000 to my balance without delay. I expect a clear explanation of why the balance reset after refresh and why I’m seeing a login error. This is extremely frustrating and unacceptable. Resolve this promptly and confirm in writing. If you’ve experienced something similar, share your experience and write a complaint on our site so others can see how this gets handled.
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