Playrix Support Blames Apple for My Missing Gardenscapes Purchases

On March 1, 2026, at around 3:00 p.m., I made two separate payments of $3 through the App Store for the game Gardenscapes, developed by Playrix. Despite these charges, the in-game purchases I made from the garden store were never credited to my account.

I have screenshots of the payments, and my in-game player ID is 20440404446. When I contacted Playrix about this issue, their support team told me I needed to speak with the App Store. However, the content I purchased still hasn't been added to my account, and I haven't received what I paid for.

I request that you investigate these two $3 payments and either credit the purchased in-game content to my account or fully refund the total amount I paid.