Philips XC8057-01 Wet Mop Feature Not Working
I bought a Philips XC8057-01 cordless vacuum from Ankara Ankamall on February 11, 2024. During my initial use, there was an issue with water leaking into the motor compartment when using the wet suction function. As a result, the floors ended up being excessively wet when using the mop feature. After trying to return the product, I was initially directed to the store by the customer representative. However, the store then redirected me to the technical service. The technical service suggested that I go back to the store and exchange the product for a different model, either lower or higher, based on my own judgment. Nevertheless, the store showcased a contrasting demeanor. I'm frustrated with the lack of progress in resolving this issue and disappointed with the system. I kindly ask for help in resolving my issue and would greatly appreciate support throughout this process. The price I paid for the product is quite significant, which makes these situations quite distressing for me.
Dear Mr./Ms. G., Thank you for your comment on the Şikayetvar.com website. Regarding the matter, you need to take the product to our nearest service center for inspection. Our service team will be happy to assist you. We are also pleased to help you with any questions or issues you may have. Best regards, Philips Home Appliances Consumer Advisory Center
I contacted the number 0850 209 44 09, and I think they were mocking me. It's a shame, a shame. They are messing with me by saying that the Philip store is not a Philip store. I can't understand this kind of mentality. The customer representative does not acknowledge their store. They said it's the mall's store, not ours. Are you kidding me? I specifically didn't buy from another place because it says Philips in big letters, so it would be their own store. Please get back to me as soon as possible. This is nonsense. Philips does not accept its own product and says it's not mine. You are blatantly mocking consumers by treating them as fools. They say there's a return for a model below and above, but not for this series. I'm sure if I bought another model, its return wouldn't be accepted either. I don't want a refund, at least let there be an exchange for another model. Look, Philips, this store is not the mall's; it's yours. Go and get acquainted with your store.
Sure, here is the translation of the text from Turkish to English: "You said you would get back to me, but now you're in a mode where you don't care how my goods are sold, and those who are disappointed can deal with their own problems."
