In the aftermath of an earthquake, both of my Philips televisions suffered panel cracks. I promptly took the 3D-enabled TV to an authorized service center, hoping for a quick repair. However, it has been a month, and the TV is still not fixed. While other brands are generous in providing repair discounts, Philips has shown no willingness to extend any discounts or resolve our issue. Our attempts to reach customer service have been met with indifference. I have decided to retrieve the television and will be taking the matter to the Consumer Court. This disappointing experience has taught me a lesson, and I vow to never again set foot in Philips' doors unless they fix the problem soon.
On 15 July 2022, I purchased a Philips television that was subsequently damaged by an earthquake. The customer service representatives refused to cover the damage, despite the TV being under warranty, and instead offered a replacement screen that cost nearly as much as the entire television. I was i...
I recently called the Philips Authorized Service because my Philips 65-inch TV wouldn't turn on. The next day, they came to get the TV, but when they gave it back, they said the screen was broken and charged me a crazy 17 thousand TL to fix it. We hadn't broken the TV, and they had told us before th...
When an earthquake cracked the front panel of my Philips TV, I was not pleased with the service I received. I called your service and was told the cost to replace the panel would be close to the price of a new television set (around 12,000 TL). The panel was estimated to cost 12,000 TL by your servi...
I recently purchased a Philips television with a screen measuring 75 inches, and not long after that, it began to exhibit some sort of malfunction. After getting in touch with the authorized service, they sent over a replacement report. Philips insisted on a refund, in spite of the fact that we had ...
When I saw that the screen on my Philips 49PUS6412/12 TV was broken, I was very upset. It was a surprise and frustrating problem that a lot of people with Philips TVs seem to be having. As a loyal customer, I thought the brand would do better, but this has made me doubt its products. I went online t...
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