No Resolution for the Philips TV Replacement Problem
On January 28, 2024, I called Adana M1 Media Markt to request home servicing for my Philips TV. They removed a broken screen after discovering it during their check. Philips prepared a report claiming that it was broken due to impact and so ineligible for repair or refund. If such harm happens, it is Media Markt's responsibility. There was no deformation in the box when I bought it. I am currently on my way to Consumer Rights to submit a complaint. How can I tell whether a product in a sealed box is broken? How do you prepare a report when there is no hit, scratch, or damage to the box? Is it my fault that I trusted your brand and chose you? Is this your definition of customer satisfaction? I will use my social media power to spread this injustice, file a complaint with Consumer Rights, and take legal action against you. You cannot victimize people like this. Is this a new, unjust profit method? Am I expected to sweep money off the street? Anyone considering purchasing from this brand should consider the injustice I've experienced. I bought my merchandise as a gift for my daughter's report card, but now I'm a victim. Since I can't break the product by magic, I don't care who did; if you don't rectify that report right away, I'll see you in court.
