On January 28, 2024, I called Adana M1 Media Markt to request home servicing for my Philips TV. They removed a broken screen after discovering it during their check. Philips prepared a report claiming that it was broken due to impact and so ineligible for repair or refund. If such harm happens, it is Media Markt's responsibility. There was no deformation in the box when I bought it. I am currently on my way to Consumer Rights to submit a complaint. How can I tell whether a product in a sealed box is broken? How do you prepare a report when there is no hit, scratch, or damage to the box? Is it my fault that I trusted your brand and chose you? Is this your definition of customer satisfaction? I will use my social media power to spread this injustice, file a complaint with Consumer Rights, and take legal action against you. You cannot victimize people like this. Is this a new, unjust profit method? Am I expected to sweep money off the street? Anyone considering purchasing from this brand should consider the injustice I've experienced. I bought my merchandise as a gift for my daughter's report card, but now I'm a victim. Since I can't break the product by magic, I don't care who did; if you don't rectify that report right away, I'll see you in court.
Hello, I bought a Philips 55-inch PM9008 TV from Media Markt at Adana M1 Mall on December 17, 2023. On December 18, 2023, the authorized service set up the TV and left. However, on the same evening, I noticed light leakage, clouding, and stuttering issues, especially during fast scenes, which are ex...
My Philips All-in-One Cooker steam cooker, which I bought from MediaMarkt on August 30, 2023, broke down on March 3, 2024. Since I purchased it from MediaMarkt, I took it directly to the store, and they managed the service process. I am glad I followed this route. The product reached the service cen...
On 15 July 2022, I purchased a Philips television that was subsequently damaged by an earthquake. The customer service representatives refused to cover the damage, despite the TV being under warranty, and instead offered a replacement screen that cost nearly as much as the entire television. I was i...
On 16.01.2023, I purchased a new Philips Ambilight TV from Media Markt, but it was discovered to be defective during installation on 20.01.2023, and it was returned to headquarters for replacement. It has been 21 working days since then, and I have received no information about the replacement from ...
I bought a Philips brand TV, which I thought was very good since my childhood, and that we used as a family, and I became a victim. The first treatment we encountered with the Philips brand device is as follows; I bought a new generation Philips brand 55 pus 8807 140 screen Smart TV, which was just ...
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