We purchased the Philips 50PUS8508/62 model television, a Philips-branded product, from Teknosa. We have the invoice dated 08.07.2024 with the number ZT62024000004326. A few months after the purchase, the TV started failing to turn on. When we try to power it using the remote, the blue light turns off but the TV doesn’t start. Sometimes it turns on after an hour, and other times it doesn’t respond at all. We’ve tried unplugging it and pressing the power button on the unit itself, but still nothing. When we took it to the authorized Philips service center in Manavgat, they said it powered on there. Yes, it sometimes works for us too—operating without issue for a month—then suddenly refuses to turn on again, indicating some internal, unpredictable malfunction. We’re genuinely fed up with this because there are days when the TV won’t turn on at all. Looking at user reviews and complaints, we see that this issue is common in this series. For this reason, we’re not interested in sending it to service again—we are firmly requesting a product replacement. Otherwise, we will submit a complaint to the Consumer Arbitration Board. As someone who has used Philips for years, I would prefer not to take this to legal channels. Our other Philips TV has worked flawlessly for 10 years. We are expecting a clear solution and a response from you regarding this matter.
I am experiencing two different problems with my Philips 50PUS3118/62 television. For about two months, my TV has been turning on by itself every morning, and this happens almost every day. In addition, ever since the day I bought it, the TV refuses to turn on every 3–4 days, and this issue repeats ...
After the installation of my PHILIPS 65PUS8909 model TV, which I purchased from Teknosa in November 2024, I encountered a panel failure. I reported the issue to both the authorized service and Philips customer service, but I have not received any response. There is a noticeable pixel failure on both...
I purchased the Philips Ambilight TV “The One” 55PUS8508/62, trusting the Philips brand, but my television has become unusable after showing the same software error twice within two months—all while still under warranty. In both cases, my TV was sent to the authorized Philips service center in Ankar...
For the past three days, my Philips 55PUS7002/62 television has not been receiving power, and after inspection it was determined that the main board is faulty. From my online research and from speaking with the authorized service center, I was told that replacement main boards are only available at ...
I'm experiencing a serious problem with my Philips 42PFL6198K/12 TV. Since purchasing the TV, I've experienced motherboard failures almost every year. I've taken it to various authorized service centers 4-5 times so far; first in Osmaniye, and most recently in January 2024 at Büdün Elektronik in Mar...
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