I am filing a complaint about an unauthorized charge made by Perconality.co to my bank card. I did not register on this site, I did not subscribe to any service, and I did not give my consent for any payment. On 25 December 2025 at 19:19, 14,995 Kazakhstani tenge were withdrawn from my Kaspi Bank card in favor of Perconality.co. This is the first time such an operation has occurred, and it was completely unexpected for me. I request a full refund of the 14,995 tenge that were debited without my authorization, as well as the cancellation of any subscription or service that may have been opened in my name without my knowledge. I also expect written confirmation that my data will not be used further and that no further charges will be made to my card.
On December 15, I paid by card on the Personality.co website from my Kaspi bank card in Kazakhstan for a test that cost about 2 dollars. At that time, I was not clearly informed that any additional or larger charges would be taken from my account.
However, on December 25 at 7:19 PM, 14,995 KZT was debited from my Kaspi account by Personality.co without my clear consent or understanding of what this amount was for. I did not knowingly subscribe to any paid plan for this amount and did not receive a transparent explanation on the site about such a charge.
On the same day, I sent a complaint by email to Personality.co and I am currently waiting for a response. I request a full refund of 14,995 KZT and, if any subscription or recurring payment has been activated on my account, I ask for it to be completely cancelled. I also request a clear explanation of why this charge was made without my explicit agreement.
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